Dropped connection at a live blackjack table
If your connection drops at a live blackjack table, what happens to your bet and hand is set by the studio's published game rules and the operator's terms. This applies to Evolution, Playtech Live and Pragmatic Play Live tables as of 13 November 2026, but none of their rules has been read here. It depends on the stage of the round and on the studio.
What the rules must answer
In a studio's rules, look for these answers:
- what happens to bets already placed when you drop out;
- whether a hand in progress is played on or ended;
- when a round is declared invalid;
- who decides a dispute, and by what route.
We record each answer with its page and date, and leave a gap when a rule cannot be found.
Studio rules, as read so far
| Studio | Lost connection rule | Invalid round rule | Dispute route |
|---|---|---|---|
| Evolution | Not checked | Not checked | Not checked |
| Playtech Live | Not checked | Not checked | Not checked |
| Pragmatic Play Live | Not checked | Not checked | Not checked |
Where the record sits
Game history belongs to your account with the operator, and the terms say how far back it goes. Find the section before you need it.
Studio details are in Evolution's live blackjack, as the studio publishes it, Playtech Live blackjack, as the studio publishes it and Pragmatic Play Live blackjack, as the studio publishes it.
If it happens to you
Note the table name, the time and what you saw on screen. Open your game history and read the round. Then write to support and keep the reply.
Decision windows at a table are covered in Decision time and timeouts at live blackjack tables.
What this page cannot tell you
We cannot say whether a bet stands, is returned or is played on, because that is a rule we have not read. A guess here could cost you money.
We also cannot say how quickly an operator answers a dispute. The only figures we would publish come from its own terms, with a date.
For your own sessions, a stable connection and a time-out set in advance are the controls in your hands: Reality checks, limits and time-outs at a live table.
How we checked this
No studio rules page and no operator terms were read for this page on 13 November 2026. We state no outcome until they are. Report an error through Wrong figure on a Seatcheck page? Report it here.
Quick answers
- What happens to my bet if my connection drops at a live table?
It is set by the studio's published game rules and the operator's terms. We have not yet read those rules, so as of 13 November 2026 we state no outcome.
- Where can I see what happened in my round?
In the game history of your account, as the operator's terms describe it. Where it sits differs by operator.
- Who decides a dispute about a round?
The operator's terms and complaints procedure set the route. We record what each states, with a date.
- Do all studios treat a lost connection the same way?
We cannot say. The rules of Evolution, Playtech Live and Pragmatic Play Live have not yet been read for this page.